Essentials Support System
You are trying to achieve something that may never have been done before and requires multiple technologies to work together seamlessly. Our experts are here to support you every step of the way to ensure you deliver.
Premium to the Core
When you become part of our ecosystem, you are joining forces with an elite club of experts committed to helping you deliver the best production, live show, broadcast or location-based experience the world has ever seen. Our support services are unrivalled and our hardware warranty unmatched. We ensure that you receive a support package that is perfectly tailored to your production, your needs and your industry.
Discover our support packages
A Unique Approach
Versatile Teams
We blend support specialists with developers and tech solutions with creative technologists all connected into our core hardware and software teams to deliver trusted support throughout.
Industry Specific
We guarantee that whatever groundbreaking production in whatever industry you are delivering, you will have the right, tailored support package to make it work.
Global Network
Our global network of world class talent means you’re covered 24/7, no matter where in the world your production or experience is situated.
End-to-end Support
Set Up
Our expert team will be with you on site to set up your system and ensure that it is perfectly optimised in line with the design and your ongoing needs across live, studio and location-based installations.
Go Live
We will assemble a team fully focused on ensuring you hit that key live moment in your show, and your show, shoot or install runs perfectly. From pre-production support to pixel-perfect content optimisation.
Always On
With a dedicated Customer Success Manager, unlimited remote support and 15 days on site support per year we will be with you all year round to deliver the impossible.
Warranties
We know the challenges of delivering the most technically ambitious shows and we want to ensure that you have the very best cover so when there is an unexpected challenge you are completely supported.
Working with the World’s Best
The Sphere x U2
We marked 18 years partnering with U2 by powering the band’s iconic residency at Las Vegas’ world-famous Sphere. Designer software and a 23-strong fleet of Disguise gx3 media servers enabled an epic world-first by driving the 16k wraparound video content live into the 360° arena. U2 called on screens producers at Fuse Technical Group and content agency Treatment Studio to deliver jaw-dropping immersive visuals, which were rendered live into the spherical arena’s 18,600-seat auditorium through a 16K x 16K resolution wraparound interior LED screen.
Pier59 Studios
As the largest virtual production stage in New York City, this impressive state-of-the-art space hosts shoots for commercials, films, and still-image advertising. Powered by disguise vx 4+ and rx II servers, the studio offers the latest in cinematic and television production technology.
Eurovision
The Eurovision Song Contest was hosted in the United Kingdom on behalf of 2022 winner Ukraine. A spectacular stage with LED displays, light, sound and FX gave the ultimate in live experience.
Building on its first official partnership with the ESC in Tel Aviv, 2019, this year saw Disguise drive the ESC stage, featuring LED screens on the wall, floor, sides and ceiling, with added projection for a few of the delegation specials.
Learn the tools of the future
We don’t just make the industry standard tools, we teach you how to master them at your pace and for your specialty.
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A New Way of Working
Ideate
We kick things off by getting to clearly understand ambitions through a detailed discovery phase that leads to your system design proposal and a budget proposal.
Execute
Our hybrid team will be with you on site to help set everything up and, if you need it, to take you all the way through to successful execution.
Support
You are delivering every day and you need to know that you have the dedicated backing of our world class support and technical teams at your fingertips. Your bespoke customer service manager and 24/7 communication channels mean we are there for you.
